GemZone Terms and Conditions

01Introduction & Acceptance

Welcome to GemZone. These Terms and Conditions (the "Terms") govern the relationship between GemZone (referred to throughout as "GemZone," "we," "us," or "the platform") and any individual who accesses or uses the GemZone website located at gemzone.net and any associated mobile or web applications (collectively, the "Platform").

By registering an account, making a deposit, or placing a bet on GemZone, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree to any part of these Terms, you must not use the Platform.

GemZone operates as a licensed online gaming platform serving eligible players in the Philippines. These Terms are written in Philippine English and are intended to be clear and straightforward for Filipino players. If any provision is unclear to you, please contact us at support@gemzone.net before proceeding.

02Eligibility & Registration

To create a GemZone account and use the Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age. GemZone does not accept players under the age of 21 under any circumstances.
• You must be a resident of or physically located in a jurisdiction where the use of GemZone is lawful.
• You must not be subject to any self-exclusion, cooling-off, or restriction order under any applicable gaming regulatory framework.
• You must not have previously had a GemZone account that was suspended or terminated for breach of these Terms.
• You must be registering for personal recreational use only, not for any commercial or professional gaming operation.

By completing the registration process, you represent and warrant that all of the above conditions are met. GemZone reserves the right to verify eligibility at any time and to request supporting documentation. Failure to satisfy verification requests within a reasonable timeframe may result in account suspension.

03Account Management

Account Accuracy

You are responsible for ensuring that all information provided during registration and at any subsequent update is accurate, complete, and current. GemZone relies on the information you provide to process payments, verify identity, and communicate with you. Providing false or misleading information is a breach of these Terms.

Account Security

Your GemZone username and password are personal to you. You must not share your login credentials with any other person and must take reasonable steps to keep them confidential. GemZone will not be liable for any loss resulting from unauthorised access to your account where such access resulted from your failure to maintain the security of your login details.

If you suspect that your account has been accessed without your authorisation, you must notify GemZone immediately at support@gemzone.net. GemZone may temporarily suspend your account pending investigation.

Identity Verification (KYC)

GemZone is required to verify the identity of its players in accordance with applicable anti-money laundering and gaming regulations. You may be asked to provide one or more of the following at any time:

• A government-issued photo ID (e.g. Philippine passport, driver's licence, or SSS/UMID card)
• Proof of address (e.g. utility bill or bank statement dated within the last 90 days)
• Proof of payment method ownership (e.g. screenshot of GCash account showing your registered name)

GemZone may suspend deposit, withdrawal, or betting functionality pending the completion of identity verification. Players who are unable or unwilling to complete KYC verification may have their accounts restricted or closed.

04Deposits & Withdrawals

Supported Payment Methods

GemZone supports the following payment methods for Philippine players: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfer, BDO, BPI, UnionBank online banking, and Visa/Mastercard debit and credit cards. All balances are held and displayed in Philippine Peso (₱).

Deposit Rules

• The minimum deposit at GemZone is ₱100.
• Deposits must be made from accounts or cards held in your own name. Third-party deposits are not accepted.
• GemZone does not charge fees on standard deposits, but your payment provider may apply their own charges.
• Deposits are credited to your GemZone balance upon confirmed receipt from the payment provider.

Withdrawal Rules

• The minimum withdrawal amount is ₱200.
• Withdrawals will only be processed to a payment method registered in the same name as your GemZone account.
• GemZone processes withdrawal requests within 24 hours of approval. Actual receipt times depend on the payment provider (GCash and Maya typically process in 5–30 minutes; bank transfers may take 1–3 business days).
• GemZone may delay or withhold withdrawals pending satisfactory completion of identity verification or investigation of suspected Terms violations.

05Betting Rules

All bets placed on GemZone are subject to the following general rules. Sport- and game-specific rules may apply in addition and will be published in the relevant section of the GemZone platform.

• A bet is confirmed only when GemZone issues an on-screen confirmation and a bet reference number. Bets not yet confirmed are not binding on either party.
• Odds displayed on GemZone are subject to change up to the point a bet is confirmed. Once confirmed, the odds shown on your bet confirmation are fixed for that wager.
• GemZone reserves the right to void any bet placed at an error price — a price that was published as a result of a technical error and materially different from the correct market price. Players will be notified of any void and their stake returned.
• The minimum stake per bet is ₱50. Maximum stake limits vary by sport, market type, and event and are shown in the betslip at time of bet placement.
• GemZone settles bets based on official results from the relevant governing body or competition organiser. In the absence of an official result, GemZone's decision on settlement is final.
• In the event of a suspended, abandoned, or cancelled event, GemZone will apply the rules published in the relevant sports section of the Platform. Bets are generally voided and stakes returned unless a sufficient portion of the event was completed as specified per sport.

GemZone does not accept bets that it believes to be based on inside information, match-fixing, or any form of organised fraud. Any bets of this nature will be voided and the matter referred to the relevant regulatory authority.

06Bonuses & Promotions

From time to time, GemZone offers bonuses, free bets, cashback, and other promotional offers to eligible players. The following general conditions apply to all GemZone promotions unless explicitly stated otherwise in the specific promotion's terms:

• Bonuses are only available to players who have completed the required registration and verification steps.
• Each promotion will specify the eligible games or betting markets. Bonus funds may not be used in games or markets not listed in the promotion terms.
• All bonuses are subject to a wagering requirement before withdrawal is permitted. The specific wagering multiple and qualifying games will be stated in the promotion.
• Bonuses have an expiry date. Any bonus funds or free bets not used by the stated expiry will be forfeited automatically.
• GemZone reserves the right to withhold bonus winnings or void related bets where there is evidence that the promotional terms were abused, including through the use of multiple accounts, coordinated betting, or system exploitation.
• GemZone may modify or discontinue any ongoing promotion at any time with reasonable notice to affected players.

07Prohibited Conduct

The following actions are strictly prohibited on GemZone. Engaging in any prohibited conduct may result in immediate account suspension, voiding of bets and bonuses, and permanent closure of your account:

• Opening or operating more than one GemZone account
• Providing false, misleading, or unverifiable registration information
• Using the Platform while under the minimum age of 21
• Allowing another person to use your GemZone account
• Using any software, bot, script, or algorithm to automate bet placement, gain unfair advantage, or interfere with Platform functionality
• Engaging in, facilitating, or attempting match-fixing, insider betting, or any form of fraudulent wagering
• Exploiting software errors, odds errors, or platform bugs for financial gain
• Money laundering or using GemZone to process proceeds of criminal activity
• Harassment, threatening, or abusive behaviour toward GemZone staff or other players
• Any other action that GemZone reasonably determines to be harmful to the integrity of the Platform or its community

08Intellectual Property

All content on the GemZone Platform — including but not limited to text, graphics, logos, icons, images, game interfaces, odds data, and software code — is the intellectual property of GemZone or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the GemZone Platform for personal recreational purposes only. You may not reproduce, redistribute, scrape, frame, or commercially exploit any part of the Platform without the prior written consent of GemZone.

09Privacy & Data

GemZone collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and is available at /privacy-policy. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

GemZone uses your personal data to operate your account, process transactions, verify your identity, comply with legal obligations, and communicate relevant promotions and platform updates. GemZone will not sell your personal data to third parties.

Your data is stored securely using industry-standard encryption. You have the right to request access to, correction of, or deletion of your personal data subject to applicable regulatory requirements and GemZone's legal obligations.

10Responsible Gaming

GemZone is committed to promoting responsible gaming and takes its obligations in this area seriously. The Platform provides tools designed to help players maintain control over their gaming activity:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit
• Loss limits: Set thresholds on how much you can lose within a defined period
• Session time limits: Receive notifications when you've been logged in for a defined time
• Cooling-off: Temporarily suspend your account for a period of your choosing
• Self-exclusion: Permanently close your account and request listing on gaming exclusion registers

To use any of these tools, visit the Responsible Gaming section of your GemZone account. Increases to limits will take effect after a 24-hour cooling period. Decreases and self-exclusion requests take effect immediately.

GemZone will not market to players who have self-excluded or who have requested not to receive promotional communications. If you believe you may have a gambling problem, please reach out to GemZone support or consult a professional counselling service.

11Limitation of Liability

GemZone provides the Platform on an "as available" basis and does not warrant that the Platform will be uninterrupted, error-free, or free from technical defects. To the fullest extent permitted by applicable law:

• GemZone is not liable for any indirect, incidental, consequential, or punitive losses arising from your use of the Platform
• GemZone is not liable for losses arising from internet connectivity failures, device malfunctions, or third-party payment provider delays outside of GemZone's control
• GemZone's total liability to any player in connection with these Terms shall not exceed the balance held in that player's GemZone account at the time the claim arises

Nothing in these Terms limits GemZone's liability for fraud, gross negligence, or any other liability that cannot be excluded by applicable Philippine law.

12Suspension & Termination

GemZone reserves the right to suspend or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms
• Failure to complete identity verification within a required timeframe
• Evidence of prohibited conduct as described in Section 7
• Receipt of a court order, regulatory direction, or law enforcement request
• Reasonable suspicion of money laundering, fraud, or criminal activity

Where an account is closed due to a player's breach of these Terms, GemZone may withhold any balance pending investigation. Where no breach is confirmed, balances will be returned to the player via their registered payment method.

Players who wish to close their own GemZone account voluntarily may do so by contacting support@gemzone.net. Any confirmed pending withdrawals will be processed before closure.

13Complaints & Disputes

GemZone takes complaints seriously and has a formal process for handling them. If you have a complaint about any aspect of the Platform, please follow these steps:

1. Step 1 — Contact Support: Email support@gemzone.net with your account details, the nature of the complaint, and any supporting information. GemZone aims to acknowledge all complaints within 24 hours.
2. Step 2 — Escalation: If your complaint is not resolved to your satisfaction within 10 business days, you may request escalation to GemZone's compliance team by marking your email "Formal Complaint."
3. Step 3 — Regulatory Referral: If GemZone's internal process does not resolve the matter, you have the right to refer the dispute to the relevant gaming regulatory authority as described in GemZone's licensing terms.

GemZone's decisions on the settlement of bets are generally final once issued, except where an error in the settlement process is demonstrated. Complaints about bet settlements must be raised within 30 days of the relevant bet being settled.

14Governing Law

These Terms and any dispute arising from them are governed by and construed in accordance with applicable Philippine law and the terms of GemZone's gaming licence. By agreeing to these Terms, you consent to the jurisdiction of the relevant Philippine courts or regulatory bodies for the resolution of disputes that cannot be settled through the complaints process described in Section 13.

15Amendments

GemZone may update these Terms at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. For significant changes that materially affect your rights, GemZone will provide notice via the email address registered to your account at least 7 days before the changes take effect.

Your continued use of GemZone after the effective date of any revision constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the Platform and may close your account by contacting support@gemzone.net.

It is your responsibility to review these Terms periodically. GemZone recommends bookmarking this page and checking back whenever you receive a notification of changes.